Please use the following checklists before reaching out to our admin team! We will ask you the following questions anyway if you have not already checked.

I can’t book the class time I want but the teacher says it’s available!

Do you have a class with another teacher at the same time on your account? This is most likely the case if you are booking for multiple students under the same account
Does the teacher’s profile say you can book immediately or only before 12 or 24 hours? You will need to check with them.
Have you bought your classes on a subscription basis? The class group you bought must be scheduled within the 4 week period.
Is your profile in the correct timezone?