Effective date: 5 September 2026
Last updated: 5 September 2026
This Privacy Policy explains how Emusio collects, uses, stores, discloses, and protects personal information when you use:
The Emusio website at https://www.emusio.com
Emusio mobile applications
Emusio music lessons, courses, masterclasses, events, communications, and related services
Emusio is operated by Hello Music Studios Pty Ltd, trading as Emusio ("Emusio,” "we,” "us,” or "our”).
By accessing or using Emusio, you acknowledge that your personal information will be handled as described in this Privacy Policy.
The information we collect depends on how you use Emusio. It may include:
First and last name
Email address
Telephone number
Mailing or billing address
Date of birth or age range, where required
Profile photograph
Account username and login information
Parent or guardian details for users under 18
If you register as a teacher, mentor, accompanist, performer, or other music professional, we may collect:
Qualifications, degrees, and certificates
Professional experience
Biography and profile information
Instruments, subjects, and services offered
Availability and location
Working with Children Check or similar information, where applicable
Identity, tax, banking, and payment information needed to process payments or meet legal obligations
We may collect information about:
Lessons, courses, events, or other services you book or provide
Booking dates, times, attendance, cancellations, and completion
Prices, fees, refunds, credits, and payment status
Communications relating to a booking or transaction
Payments are processed securely by third-party payment providers. Emusio does not ordinarily receive or store your complete credit or debit card number.
Depending on the features you use and the permissions provided, we may collect or process:
Lesson notes and learning objectives
Practice assignments and progress information
Messages exchanged between teachers, students, and parents or guardians
Audio, video, or other lesson content
Lesson transcripts
AI-generated lesson summaries and practice notes
Where a lesson may be recorded, transcribed, or processed using artificial intelligence, users will be informed through the platform, the booking process, or another appropriate notice. These features should only be used with the necessary permission of the lesson participants or, where applicable, their parent or guardian.
When you register for an event, competition, audition, masterclass, newsletter, or promotion, we may collect:
Registration and application details
Performance materials
Photographs, audio, or video submitted by you
Marketing preferences
Survey responses
Information required to administer the relevant activity
When you access Emusio, we may automatically collect:
IP address
Browser type
Device type and identifiers
Operating system
Access dates and times
Referring website
Pages and features used
Application performance, error, and diagnostic information
Approximate location based on your IP address
We may collect personal information:
Directly from you
From a parent or guardian
From a teacher, student, accompanist, organisation, or event partner involved in providing a service to you
When you create or update an Emusio account
When you make a booking or payment
When you attend or provide a lesson
When you contact us
When you register for an event, course, newsletter, or promotion
Through cookies and similar technologies
From Google when you choose to use Google Sign-In
From service providers that support our platform and transactions
Where practical, you may choose not to provide certain information. However, this may prevent us from providing some features or services.
We may use personal information to:
Create, administer, and secure user accounts
Authenticate users
Connect students, teachers, mentors, and other music professionals
Arrange and manage lessons, bookings, courses, masterclasses, and events
Process payments, refunds, fees, credits, and teacher payouts
Provide online lesson and communication functionality
Generate lesson transcripts, summaries, and practice notes where these features are enabled
Provide customer support and respond to enquiries
Communicate important service, booking, payment, and account information
Send newsletters, promotions, and event information where permitted
Personalise and improve the Emusio experience
Monitor platform performance and resolve technical issues
Prevent fraud, misuse, security threats, and unauthorised access
Maintain appropriate business, tax, and financial records
Comply with legal and regulatory obligations
Protect the rights, safety, and property of Emusio, our users, and others
We will not use personal information for a materially different purpose without providing appropriate notice and obtaining consent where required.
Emusio allows users to register for or sign in to the platform using their Google Account.
When you choose "Sign in with Google,” Emusio may receive the following information from Google, depending on the permissions you grant:
Your name
Your email address
Your Google profile image
A unique Google Account identifier
Emusio uses this information only to:
Create and authenticate your Emusio account
Allow you to sign in securely
Identify your account and maintain your user profile
Communicate with you about your account and the services you use
Prevent fraud, misuse, and unauthorised access
Emusio does not receive or have access to your Google password. Your Google login credentials are handled directly by Google.
Emusio does not:
Sell Google user data
Use Google user data for advertising
Allow third parties to use Google user data for advertising
Access information from a user’s Google Account beyond the permissions the user grants
Use Google user data for purposes unrelated to the user-facing features described in this Privacy Policy
Information received from Google may be stored securely as part of your Emusio account.
Where authentication tokens are stored, they are protected and used only to provide the Google-connected functionality authorised by the user.
We use reasonable administrative, technical, and organisational safeguards to protect Google user data against unauthorised access, alteration, disclosure, destruction, or loss.
We do not sell, rent, or trade Google user data.
Google user data may be shared only:
With service providers processing information on our behalf and subject to appropriate confidentiality and data-protection obligations
When required by law or a valid legal process
When necessary to protect the rights, security, or safety of Emusio, our users, or others
With the user’s express consent
We retain Google user data only for as long as necessary to:
Provide the Emusio service
Maintain the user’s account
Meet legal, taxation, accounting, or regulatory obligations
Prevent fraud or misuse
Resolve disputes
Enforce our agreements
Users may revoke Emusio’s access to their Google Account through the Google Account permissions page.
Revoking access prevents future access by Emusio but may not automatically delete information already stored within an Emusio account. Users may separately request deletion of their Emusio account and associated Google user data by following the instructions in Section 12.
Emusio’s use and transfer to any other application of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Emusio may provide features that use artificial intelligence to process lesson-related information, including audio, transcripts, lesson summaries, practice notes, and suggested learning activities.
When these features are used:
Lesson information may be securely transmitted to contracted technology or AI service providers for processing
Information is used to provide the requested lesson or learning feature
AI-generated content may contain errors and should be reviewed by the teacher or user
Users should not include unnecessary sensitive personal information in recordings, transcripts, lesson notes, or prompts
Emusio does not permit AI service providers to use lesson information for their own advertising purposes.
Information about recordings or AI processing will be provided within the platform or through an appropriate notice where required.
We do not sell, rent, or lease personal information.
We may disclose personal information to trusted service providers that help us operate Emusio, including providers of:
Website and application hosting
Cloud storage and database services
Payment processing
Video conferencing and online lesson technology
Email and customer communications
Customer support
Data analytics and performance monitoring
Security and fraud prevention
Audio transcription and artificial intelligence processing
Professional, accounting, insurance, or legal services
These providers may access personal information only to perform services on our behalf and are expected to protect it appropriately.
We may also disclose personal information:
With your consent or at your direction
To a teacher, student, parent, guardian, accompanist, event organiser, or service provider where necessary to fulfil a booking
When required or authorised by law
In response to a court order, subpoena, regulatory request, or other lawful process
To investigate fraud, security incidents, misuse, or unlawful activity
To protect the legal rights, property, or safety of Emusio, our users, or others
In connection with a business sale, merger, restructure, financing, or transfer, subject to appropriate confidentiality protections
Some service providers may process or store information outside Australia. Where this occurs, we take reasonable steps to ensure that appropriate privacy and security protections are in place.
With your consent or where otherwise permitted, we may send information about Emusio lessons, courses, teachers, events, products, services, and promotions.
You may unsubscribe from marketing emails by:
Using the unsubscribe link in the email
Updating your communication preferences, where available
Contacting us at hello@emusio.com
You may continue to receive necessary service communications relating to your account, security, payments, or bookings.
Emusio may use cookies and similar technologies to:
Keep users signed in
Remember preferences
Provide essential website functionality
Understand how the platform is used
Monitor performance and diagnose errors
Improve the user experience
Protect the platform against fraud and misuse
You can manage or reject cookies through your browser settings. Disabling certain cookies may affect the functionality of the website or application.
We take reasonable administrative, technical, and organisational measures to protect personal information.
These measures may include:
Encryption during transmission using SSL or TLS
Access controls and authentication
Secure hosting and storage arrangements
Monitoring and logging
Restricted access to personal information
Security review and maintenance procedures
Payment card information is processed by specialist payment providers using their own security controls.
No website, application, transmission method, or storage system can be guaranteed to be completely secure. You use online services with an understanding that security risks cannot be eliminated entirely.
If we become aware of a data breach, we will investigate and take appropriate action, including notifying affected individuals and relevant authorities where required by law.
Emusio provides music education services that may be used by children and young people.
Users under 18 should use Emusio with the involvement and permission of a parent or legal guardian. A parent or guardian may be required to create or manage the account, make bookings, provide consents, and manage payments.
Children under 13 must not independently create an Emusio account or provide personal information without verifiable consent and involvement from a parent or legal guardian.
Google Sign-In is optional. Children under 13 must not independently use Google Sign-In to access Emusio. Where an account is required for a child, it should be created or managed by their parent or guardian using an appropriate non-Google registration method.
If we become aware that personal information has been collected from a child without the necessary parent or guardian consent, we will take reasonable steps to delete it.
Parents and guardians may contact us to:
Review information associated with their child
Correct inaccurate information
Withdraw consent where applicable
Request deletion of the child’s information
Requests may be sent to hello@emusio.com.
You may request access to, correction of, or deletion of personal information held by Emusio.
Email hello@emusio.com with the subject line:
User Data Request
or
User Data Deletion Request
Please include:
Your full name
The email address used for your Emusio account
The type of request you are making
Any information reasonably required to identify your account
To protect users from unauthorised requests, we may ask for information or documentation reasonably necessary to verify your identity. Please do not send identity documents unless requested.
Once your identity has been verified, we will respond to and process your request within a reasonable period. We aim to complete verified deletion requests within 30 days.
Deleting your data may:
Deactivate or permanently close your account
Cancel access to bookings, lesson records, credits, courses, notes, or other platform features
Prevent us from continuing to provide services to you
We may retain limited information where reasonably necessary or legally required, including:
Transaction, taxation, and accounting records
Records required to establish or defend legal claims
Fraud-prevention and security records
Records of consent, requests, and complaints
Where information must be retained, it will remain protected and will not be used for unrelated purposes.
We may also de-identify information so that it can no longer reasonably identify an individual.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.
Retention periods may vary depending on:
Whether your account remains active
The type of lesson, event, transaction, or service
Applicable tax, accounting, employment, child-safety, or legal requirements
The need to prevent fraud or investigate security incidents
Whether information is required to resolve a dispute
When information is no longer required, we will take reasonable steps to delete it, securely destroy it, or de-identify it.
Information you post publicly—including through public profiles, forums, message boards, reviews, comments, or event pages—may be visible to other users and may be copied or used by others.
Please do not publish personal, confidential, or sensitive information in public areas of the platform.
Messages sent through Emusio may be processed and stored as necessary to deliver the messaging service, protect users, address complaints, and investigate misuse.
Emusio may contain links to third-party websites, applications, or services.
We are not responsible for the privacy, security, or content practices of independent third parties. We encourage users to review the privacy policies of any external services they choose to use.
We may update this Privacy Policy to reflect changes to:
Emusio’s services or features
Our information-handling practices
Applicable laws or regulatory requirements
Third-party services used by Emusio
The updated version will be published on this page with a revised "Last updated” date.
If a change materially affects how we use personal information, including Google user data, we will provide additional notice or request renewed consent where required.
If you have a question, concern, request, or complaint regarding this Privacy Policy or the handling of your personal information, please contact:
Privacy Officer
Emusio
Hello Music Studios Pty Ltd
Email: hello@emusio.com
Website: https://www.emusio.com
We will review privacy complaints and respond within a reasonable period. If you are not satisfied with our response, you may have the right to contact the relevant privacy or data-protection authority in your jurisdiction.
Thank you for trusting Emusio.
The Emusio Team
